Overheard: EQ Dating Advice

Out to dinner on Valentine’s Day, young couple on first (?) date sitting at the next table:

Boy:  “This place is pretty good!”

Girl: “Yes, I like the food.”

Boy: “Oh good, I was worried.  I thought it was like a downscale Olive Garden, I mean I thought maybe I was taking you to some hole in the ground for Valentine’s Day….”

Help! Get this boy an EQ coach!!!

To be more emotionally intelligent, ask yourself this important question:  What do you want this person to feel? Perhaps you want her to feel special, important, attractive, interesting… or you can go with the “hole in the ground” comment (showing that your mom chose the restaurant) leaving her feeling doubtful and drab.

Then, when you know what you what feelings you want to inspire, you can consider what of your own authentic feelings you can tap to engage those.  Then use that as a guide to manage your own choices!!

Test of Time

Today Dev Dhaliwal (Director of our office here in Malaysia) and I were in “The Mall” in Kuala Lumpur – one of the first big shopping malls in the city (opened in 1986).  We were near the top where big curving metal beams meet the roof, and Dev said, “I remember how when this opened we all thought this structure was so amazing…”

Meanwhile, yesterday (!) I was walking along the path below the Jumeirah Beach Hotel in Dubai with Jayne Morrison, the Director of our Middle East office.  The skyline there is dominated by “the Burj” (Jumeirah’s Burj Al Arab hotel, which opened in 1999).  We got talking about this remarkable structure, and how it’s almost breathtaking standing near it.  Jayne wondered how long it would be before these properties would seem passé, and said something to the effect of, “I’ve loved going into this hotel since I first came to Dubai.”

In the past I’ve used the phrase “the test of time” thinking of the sweep of history – of those few works that remain relevant and significant over hundreds of years.  But tonight it seems that time is speeding up, and I’m wondering about the “test of decades” or even, “the test of years.”

I look back to my years as a contractor (1980s) or as a teacher (1990s) and wonder:  Does that work still measure up?  (some yes!)  Likewise, we started Six Seconds in 1997 — what from those first years still stands relevant?  I remember our first “EQ Trainer Certification” with some chagrin compared to the solid program it’s become — but there are still elements from the very first one.  Certainly the core model and learning design have stuck… and once in a while I hear from people who, at the turn of the Millennium, said “this experience changed my life,” and who still identify it as a turning point.  In general I’m satisfied with the “decade test,” but I also see places where I now regret those cut corners.

But perhaps the real opportunity in this question is to consider it in advance… What would happen if we all practiced asking ourselves:  “Will this decision stand the test of time?”

Emotional Intelligence in the Middle East

We just finished the Level 1 Certification here in Dubai with another amazing group.  I’m struck – again – by the way this work connects people from all “walks of life,” cultures, religions, and races.  We have people in this group from 12 countries that I can name – Nigeria, Zimbabwe, Saudi Arabia, Jordan, Canada, US, South Africa, Oman, Germany, Portugal, Russia, India… plus a few more! )

And here we are in Dubai, one of the new centers of the world, amidst construction cranes (32 out my window), and economic uncertainty, and new hope.  Together finding that we each have a compelling purpose waiting us – that when we strip away the differences and uncertainties we are all driven together to make a positive difference… starting here, now!  We live with layers of fog that keep us from seeing one another – and in these unique moments we focus our hearts’ attention and find that we are “just people,” and together we are more.

Too Much!

6secondsI suspect my optimism confounds my time management. Six months ago I was working on my plans for ‘09, and scheduled a trip to Dubai for late January, and saw these lovely two weeks at the start of the month stretching out like virgin snow on a ski slope.  I planned a whole host of projects confident that I’d be able to get them all done (optimism!).

Now “halfway down my ski slope” I’m looking at my list, and looking at my time, and thinking “you said you’d do WHAT?” 🙂  And then I feel a bit disappointed in myself because I KNOW this, I’ve done this before and said I don’t want to do it again.  Perhaps the pattern is:  When I plan my time, I feel full of optimism and I over commit.

On the one hand this is a tremendously beneficial pattern:  I over commit, then I accomplish SO much.  That anxiousness is a motivating force.

On the other hand, the costs are high stress and late nights.  In this view the anxiousness is wearing me down.

The opportunity, of course, is that by recognizing and attending to my anxiousness when it is very small, I can recognize what’s happening and make a choice — I can change course and redesign next week!  The “negative” emotion becomes an ally to help me change.

Christmas of My Father’s Memory

My grandfather, Rudy, was flying in from New York on Christmas Eve, and Hank (my stepdad) and I were at the airport to collect him.  As we waited I thought about how Rudy and Hank loved signing Christmas carols; Rudy would play on my mom’s (his daughter’s) big black piano, and the room was too small to contain Rudy and Hank’s deep voices and the grand piano.  Dressed up in a fancy shirt and ascot, I’d stand between them and feel, more than hear, “Good King Wenceslas” — still a favorite, and I still know all the words even though I never carried the tune.

I longed to sing like them and affected a faux baritone completely out of range for my breaking voice.  I remember the feeling of hot candle wax dripping on the tin-foil holder as a dozen of us strolled the neighborhood singing, and I remember a heady sense of being part of the fabric of some mysterious tapestry.

That Christmas eve, Rudy’s plane was late, so Hank and I decided to do a little extra shopping, a plan foiled by the lack of shops open at 10 pm the night before Christmas.  We ended up at some big drugstore — and went up and down the aisles filling a cart to overflowing with pencils and toothpaste and flashlights and bandaids. Then when we finally got home we stayed up well past midnight and wrapped them pencil by pencil.

I don’t remember how it happened, but the next year we decided that since it had been so fun, we’d go shopping again on Christmas Eve, and so late that night Hank and I again patrolled the aisles of some big drugstore.  Again stockings were filled with an array of abundant practicality.

So it continued for 25 years.  And now I’m sitting at his place at the dining room table, and feeling his absence, and tears just keep coming up.

Our tradition changed over the years.  The times after he and my mom divorced were spare and confusing, but we continued.  I think for teen-aged-me our holiday rituals were a kind of prop, something I could use to try and hold him up.  Hank was out of work then too, so the cart wasn’t overflowing, but it was something we knew to do, our own bulwark against depression.

Then my baby brother grew to be a man, and my partner became like his big sister, the Christmas Eve tradition morphed into the four of us having lunch then splitting into pairs to shop.  Over the years aunts and cousins started to join the Swan Christmas Extravaganza, along with new partners for Hank, and then my brother’s wife.  In the last few years we’d have 20 or more of us sprawled around the 14-foot tree.  The cast changed but the heart of the play remained.

I think part of my sorrow now is thinking how we lost some of the magic of our spontaneous shopping ritual. While he and I both loved the hours of Christmas Eve shopping, in the last years it was sometimes rushed and a bit obligatory, loaded with unvoiced expectations and conversations that seemed just a bit too complex to start.

Hank was an intermittent gift giver.  He’d often just forget one of us, or give us some huge book he wanted for himself — but other times he’d score the perfect 10 on the gift-o-meter.  So our stocking frenzy morphed into double-checking his list to make sure he’d actually purchased something desired for each family member (rather than just endless lists of #2 pencils on yellow tablets).  On the one one hand I felt impatient with his lack of preparation, but on the other flattered to be the chief elf, to be the reliable one.

Perhaps in a hopeless effort to maintain his own feeling of childhood-christmas-wonder, Hank tended to buy presents for himself.  Not only that:  He’d wrap them and on Christmas morning exclaim, “Oh, look was Santa brought for me….” and we’d all roll our eyes, and I guess I judged it as selfishness; now I wonder if it wasn’t longing for that feeling of being completely indulged.  And now I wonder if that list-making wasn’t his was of treasuring us, if his great pleasure was in the planning, knowing we’d all be around him and connected again.

While he was alive I judged him as ineffective, and became increasingly impatient as all of us grew up, wondering why he wasn’t also.  Now that he’s no longer alive I’m either glamorizing or forgiving, and wondering if part of the wonder of Christmas in his house was that he didn’t quite become that responsible adult.  That he kept pursuing a dream of childhood.

In any case, no presents he bought himself ever seemed filled the void he felt, and somehow despite all our honest conversations we never really talked about this.  So our hours of shopping sometimes had an unspoken tension of him wanting to choose something for himself, and my resenting it, and him knowing that — all unspoken.

Today Hank’s sister Edie mentioned that all her adult life she had a kind of craving for their childhood Christmases – until she started coming to Berkeley and participating in the invention of ritual for a new generation.  I suspect that’s true of many of us; we wish for the magic that we experienced as children, but it’s elusive.  We can’t receive it again, and we might know that, but we still long for fairyland. But we can give it, we can be part of the creation.  When we reinvent tradition, when we take the best from our own childhood and share it, we become threads in the weaving.  Edie said that she used to long for that childhood home, but now she brings these elements of ritual wherever she goes, and carrying the ritual makes her feel whole.

That subtle tension was all in the background, and in front was a deep pleasuring in continuing and unfolding the rituals, viewing that tapestry of tradition, and reveling in passing childhood wonder forward.   So, through family splitting and joining, years where we couldn’t pay the bills, times of loss and even more of joy — through all these years our Christmas rituals became a kind of anchor.  A solid hold in a world where we don’t have much that’s consistent.  Christmas here became a declaration that this mixed up crew of people are, in fact, our family.

So this year Hank’s children and grandchildren and his sister and her family are all here in his house to celebrate and grieve.  On the 24th we’ll go to our traditional restaurant for delicious Japanese noodles, and then we’ll split off to finish up shopping.  I don’t have my usual partner, and thinking of him I’ll regret the times I wasn’t fully present, but mostly I’ll feel overwhelming gratitude for the gift of those 25 years.  And the tradition will evolve again.

I think late tomorrow I’ll head out to Walgreens on and pick up some yellow #2 pencils.  I’ll sit in the car and miss Hank, then I’ll wrap the pencils one by one and place them in each stocking — so we can all make lists and reflect on the treasure of being a family.

Easy Answers… or Authentic Solutions?

Frequently in keynotes and trainings audience members ask me for help.  They typically say, “What’s the emotional intelligence solution to _____(insert complex problem)___?” Or, “What’s the EQ perspective on ____(insert lifelong challenge)____?” It would feel gratifying and really boost my ego to tell them what I think they should do…  but most of the time it wouldn’t work.

Six Seconds has a set of five core design principles we use to guide our curriculum design and all teaching (and these also form the backbone of our Leve 1 EQ Certification Training).  One of the principles is “Wisdom Lives Within.”  That means our job is to help people reflect and discover their own answers, their own truth. Sometimes I have trouble with this because I get a great deal of positive reinforcement from “being smart” and having “good solutions.”  I guess that’s rooted in my own insecurity; I like being a “go to” person and it feels good to help and to be acknowledged as someone whose expertise is invaluable.  But that ego boost actually creates dependence – undermining what I TRULY want to give!

One of the other principles is “No Way is The Way” which means we can’t give people the easy answer because there isn’t one.  We need to help them craft a solution that’s authentically, powerfully theirs.  But the good news is they already know it! (see principle #1 ) ).

Again, a lot easier to sell “the secret to success,” but even if I knew the secret (sigh, I don’t), I suspect it wouldn’t actually work for most people in most situations.  There are just too many variables.

I read this quote from Colin Powell that reinforces these principles:

“There are no secrets to success. It is the result of preparation, hard work, and learning from failure.”

While people WANT “expert answers” that isn’t what they actually need from us as friends, mentors, coaches, trainers, teachers, partners – or even parents.  If we truly want to help people be and do their best, we need to learn to ask great questions instead.

So, that said, here’s “the secret to success my EQ perspective”:

Next time someone asks you for advice, ask yourself this before you answer: 
In the long term, would you rather be the “expert” solving this person’s problems, or have them grow to brilliantly rise to their own challenges?

Motivation or Control?

Do you want “your people” to be motivated, or do you want to control them?  I suspect many people (managers, teachers, parents) get these confused from time to time.  I know I do!  Of course most people say “motivated” but is that what they put in action?

Control means they do what you want.

Motivated means they do what they want.

Are these two mutually exclusive?  Take it personally for a moment: If you think someone is trying to control you, how does that affect your motivation?

I suspect that I want to control people when I feel out of control myself.  When I am fully confident, powerful, and charged up, I accept – even appreciate – the tension of real motivation.

Purpose Drives Performance

In Leaders Worth Following I wrote, “in times of trouble, true leaders provide both comfort and challenge…. They blend head and heart to be trustworthy, courageous, and authentic – to take care of their people and walk together toward a compelling purpose.”

I’d like to emphasize the power of that purpose – it builds trust.  Not just internally, but externally as well.  Leaders with purpose, who build organizations with purpose, have a unique level of transparency and direction:  Their work is FOR something, and people can see and feel that.

Take Triodos, an alternative bank in Netherlands and branches in Spain and Britain, which invests in green, social, and cultural projects.  They have a clear, compelling mission that they live.  In times of challenge while most banks are struggling, Triodos experienced a five times increase in deposits last month.

Managing director Oliver Marquet’s explanation is they are clear about what and why they do:  “Transparency is absolutely key and explains why we hold on well in crisis.”  I suspect the transparency is driven by that clear purpose – one that also creates optimism and hope for employees and customers.

The article in Reuters today “Ethical banks win new customers” also gives the example of the Ecology Building Society in UK, whose deposits are doubling.  The bottom line: these small, purpose-driven organizations are more trustworthy because they care.

Adventures

Left Kuala Lumpur today for Macao – then took the ferry to Hong Kong.  Am I in a James Bond movie or what??  Only this time the bad guy has an evil plot to create a world where people are cogs who shop instead of talk, and drown their loneliness in mindless TV and brutal escapist games.  Oh wait – that’s not fiction… And I’m not quite a tall as James Bond, nor do I like martinis.  Ah well.

Is “exotic” a feeling?  Today’s travels feel exotic – and also remarkably easy, especially with such great colleagues in all these places.  It’s such a gift to be able to adventure around the globe and see people deeply committed to helping people wake up and care.  We have challenges everywhere – but we also have allies.

Hong Kong is a perfect place for an emotional intelligence revolution.  It’s a bustling, magnificent, diverse city where people are moving fast.  Full of entrepreneurs and great food – all packed together.  What an amazing world we live in!