Changing from War to Peace (at home)

How do we change out of a destructive pattern?

Emma (my daughter, now 9) frequently makes a big fuss when it’s time to do work that’s not appealing, especially “dumb writing homework” (despite usually liking writing and being an outstanding student).  This has gone on for years, but a couple of weeks ago I noticed myself becoming very reactive.  I was getting more and more irritated with her — and the irritation about homework seemed to be bleeding into our relationship-in-general.

I’d say hello in the morning and she’d grouch at me… say hello in the afternoon and she’d ignore me.  Then the homework fuss would come up, and I found myself thinking in such a judgmental way, labeling her as “drama queen,” “irrational,” and a few I won’t put in print.  As my frustration grew, I found myself thinking things like, “she can bloody well sit in her room ’till the work is done” (and thinking it with a kind of violent savagery ala “that will show her!”).

There are two aspects of this reaction that I’d like to explore with you:

First, when I felt disrespected and excluded, my patience for the “homework drama” plummeted.  My hurt feelings translated to wanting to hurt back.

Second, as I was feeling impatient, I fell into a pattern of force (power and control) and dealing with superficial “facts” — despite my certain knowledge that this DOES NOT WORK.

In Six Seconds’ work on change, we teach that people behave the way they do for emotionally valid reasons, and that unless you change the underlying emotional dynamic, you don’t create change.  This concept is explained well in Alan Deutschman’s book, Change or Die, which I constantly talk about (here’s an interview I did with him about this).  Deutschman says the dominant, but failing, paradigm when trying to drive change is to use facts, force and fear.

As I get more and more frustrated, I begin to rely on power and control.  I start using facts to back up how right I am, and force to reinforce my sense of power, and fear to accentuate my own power over her.  In that FFF paradigm, we try to make people change.  This doesn’t work, because people don’t want to be forced.  When people feel pushed, they resist.  The resistance causes them to protect, and they become less open to risk.  Meanwhile as we push, we become more irritated and less open to understand what they’re feeling and what’s really blocking the change.

Nice mess — and I KNOW this, but knowledge is not enough.  So here I am, getting frustrated with my daughter, and the more frustrated I get, the more I find myself shooting down this track, a track that I intellectually know leads only to more frustration.  But nonetheless, I’m sucked in.  It’s like I’m in a terrible daytime TV show where these messages are beamed into my brain.  And the more irritated I get, the more I’m in this reactive, superficial, destructive mindset.

Once I started to reflect I could see this pattern — this track I was on.  Which was great to recognize, but then what?  Getting off requires a shift in thinking+feelings — a way to step out of the dynamic.

Fortunately, it came a day later at bedtime.

I was just kissing my daughter goodnight and she had a rare evening of not having a book in hand… so welcomed a sleepy snuggle.  She’s so big now, and so fierce in her opinions.  But laying next to her I had this vivid memory of 9 years ago when we were on our first long plane ride and told her about it.

So long as one of us was walking around holding her, Emma was content.  But as soon as we sat down she fussed.  I remember walking up and down the long 747 aisles in the dark, with glimpses of night as we walked past the rows of windows, pacing endlessly at 500 miles per hour with this sleepy warm angel.

I remember quietly singing the same little song over and over and over (”la mar estaba serena, serena estaba la mar…”).  Probably as much for me as her; I can still feel the soothing rhythm of it.

I remember looking out the small galley window, watching the endless stretches of Nordic ice in the moonlight, and wondering at the infinite variety of that unknown alien landscape, so cold and distant.

At the time, I had no sense that this would become a precious memory… but now it’s so vivid… and tinged with the sepia tones of nostalgia.  Amazing what become printed in our hearts.

And from that place of appreciation, the whole “homework drama frustration” simply evaporated.  I remembered the precious (and willful) innocence inside this person.  I “made her good” in my mind and heart and this let me step off the reactive track.  This emotional connection is empathy, and it’s a doorway to a whole new way of seeing — and the antidote to the FFF paradigm.

In the week since that evening, we’ve had no conversation about changing the “homework drama,” but it just hasn’t come up.  It’s like the circuit is (at least for the moment) diffused.  While it’s likely to resurface, I’m now more keenly aware of the trap — and at least one way out.

EQ in Curaçao

I just arrived in Curacao – my first time here – lovely!  Tomorrow I start our “Breakthrough Leadership” program with a group of senior managers from a variety of companies (assisting them to apply emotional intelligence to their own leadership).

One of my favorite aspects of traveling is learning about the different challenges and opportunities people face in different places, and the myriad richness of the human experience even in our “globalized mush.”  Here’s this incredible place where the local language is a blend of some 5-6 different languages – a complex, vibrant culture.

Yet underneath, I’ll bet 20 Netherlands Antillean Guilders that the fundamental EQ challenges these leaders face is the same as everywhere – for example: staying focused on what matters while navigating complexity, balancing, being proactive, truly hearing, connecting across gulfs of culture, age, experience… and maintaining a vibrant, optimistic vision that enrolls people to be and do more.

I’ll let you know what I find!

What’s Most Challenging at Work?

We’re in the midst of collecting responses on the 2009 Workplace Issues Survey

Here’s a “teaser” of some results. Interestingly despite current economic pressure, thus far this year the vast majority of responses still focus on the “people side” — for example, based on rough calculations from responses to date….

  • 89% say employee’s feelings are “important” or “essential” to solving the issues the organization faces
  • 91% report that “emotional intelligence” skills are “important” or “essential” to solving the issues the organization faces
  • The “people issues” are perceived to be about 63% more significant than “technical issues”
  • Only 9% report that they’ve received training to effectively deal with the issues they’re facing
  • And by about a 20% margin, “mentoring” is perceived as the most effective way for people to develop the needed capacity to deal with all these issues!

Here are the top scoring words from comments so far (bigger is more frequent)…survey results so far...

What are the top issues you’re facing at work?  Are they “technical,” “people,” or something else?
Do feelings matter?  Please share your views on the survey — and invite colleagues to do the same!

http://www.sixseconds.com/wi.php


And FYI: here’s our 2007 Workplace Issues report

Why is emotional intelligence important for change?

I’d like to write several posts about this — about how EQ helps us plan for change, how it is key to our resiliency, and how it’s essential for leading change.  But for today I’ll focus on how this intelligence can give us insight, or understanding.

Change is confusing.  While we’re fabulous at change, usually, sometimes we get stuck.  Then it’s hard!  What’s happening to us in that process, and what intelligence can we apply to unwind the knot?

I like way that William Bridges explains that when we face change, there are two parts.  One part one is the change itself which often happens at a certain point in time — the day you get your pink slip, the moment you see the officer at your door with tragic news on his face, the last cigarette you smoke before quitting, the day you get on that flight to a new city.  These changes can be planned or unplanned, happy or sad, they’re a fact of life and while we can resist, they don’t stop.

The other part is the transition.  The transition usually starts well before the change and continues long after.  My dad died nearly a year ago and I still am in this transition.  I changed jobs 13 years ago and it took 10 for the transition to be complete (-ish).

The change is largely factual.  The transition is largely emotional.

The change is often driven externally.  The transition is internal.

We can understand the change with IQ.  Understanding the transition takes EQ.

no way outWhen we’re stuck in the process, usually it’s in the transition.  Then we try to back out of the change.  We get scared.  Then the voices of the apocalypse* start in.. But that’s irrational!  Stop being so stupid, just do it.   It’s only a little ____. There must be something wrong with me.

Because we’re “supposed to be smarter than that,” and we have not sufficiently developed EQ, we find this state of confusion very very problematic.  We analyze more, but the more we analyze the more we get this particular cork stuck in the bottle:  We’re analyzing away, but the issue is not intellectual.  It’s not an IQ problem.

So we flail around, the voices of the apocalypse get louder, and we get mad at ourselves – and mad at others – and jealous – because we perceive our path is blocked.  This should be easier!  Why can’t I be ___er??

Over time (sometimes short time), we feel helpless and sad.  I’m GREAT at change, I’ve accomplished SO MUCH, but I can’t even ___???  I’ve tried 100 times, nothing works.

Then we protect ourselves from these unpleasant feelings, usually by distracting ourselves (shopping, hanging out at the bar, blogging — ahem!)  Or by acting out (other destruction), or acting in (self destruction).

What a mess!  What if there were a way for us to tune into these transitions, value and honor the emotional challenge, and deal with the feelings rather than pretending to deal with the facts?

By the way, here’s a paradoxical * about the word apocalypse.  We use it to mean end of the world, but it actually means “revelation.”  Maybe those “irrational” voices are not the words of doom, but revelations of those deep fears and uncertainties that can teach us, protect us, and keep us focused on what’s truly most important as we navigate change?

Feel the Change

Why is emotional intelligence important for change?

I’d like to write several posts about this — about how EQ helps us plan for change, how it is key to our resiliency, and how it’s essential for leading change.  But for today I’ll focus on how this intelligence can give us insight, or understanding.

Change is confusing.  While we’re fabulous at change, usually, sometimes we get stuck.  Then it’s hard!  What’s happening to us in that process, and what intelligence can we apply to unwind the knot?

I like way that William Bridges explains that when we face change, there are two parts.  One part one is the change itself which often happens at a certain point in time — the day you get your pink slip, the moment you see the officer at your door with tragic news on his face, the last cigarette you smoke before quitting, the day you get on that flight to a new city.  These changes can be planned or unplanned, happy or sad, they’re a fact of life and while we can resist, they don’t stop.

The other part is the transition.  The transition usually starts well before the change and continues long after.  My dad died nearly a year ago and I still am in this transition.  I changed jobs 13 years ago and it took 10 for the transition to be complete (-ish).

The change is largely factual.  The transition is largely emotional.

The change is often driven externally.  The transition is internal.

We can understand the change with IQ.  Understanding the transition takes EQ.

no way outWhen we’re stuck in the process, usually it’s in the transition.  Then we try to back out of the change.  We get scared.  Then the voices of the apocalypse* start in.. But that’s irrational!  Stop being so stupid, just do it.   It’s only a little ____. There must be something wrong with me.

Because we’re “supposed to be smarter than that,” and we have not sufficiently developed EQ, we find this state of confusion very very problematic.  We analyze more, but the more we analyze the more we get this particular cork stuck in the bottle:  We’re analyzing away, but the issue is not intellectual.  It’s not an IQ problem.

So we flail around, the voices of the apocalypse get louder, and we get mad at ourselves – and mad at others – and jealous – because we perceive our path is blocked.  This should be easier!  Why can’t I be ___er??

Over time (sometimes short time), we feel helpless and sad.  I’m GREAT at change, I’ve accomplished SO MUCH, but I can’t even ___???  I’ve tried 100 times, nothing works.

Then we protect ourselves from these unpleasant feelings, usually by distracting ourselves (shopping, hanging out at the bar, blogging — ahem!)  Or by acting out (other destruction), or acting in (self destruction).

What a mess!  What if there were a way for us to tune into these transitions, value and honor the emotional challenge, and deal with the feelings rather than pretending to deal with the facts?

By the way, here’s a paradoxical * about the word apocalypse.  We use it to mean end of the world, but it actually means “revelation.”  Maybe those “irrational” voices are not the words of doom, but revelations of those deep fears and uncertainties that can teach us, protect us, and keep us focused on what’s truly most important as we navigate change?

Making Others Good – Star Wars Style

This week we watched the Star Wars trilogy as a family – first time for Emma and Max. Return of the Jedi was today. A couple of comments that followed up from the discussion of Satyagraha.

Tucking into bed, Max, 7: “Remember when Luke made C3P0 fly, and then C3p0 said, ‘I didn’t know I could do that,’ and then Luke said, ‘I didn’t either,’ Luke was making C3P0 good.  Like you said you can make people good or make them bad, and Luke made him good.”

vaderMe:  “And what about Darth Vader – Luke even made him good, right?  He knew there was good inside Darth and that’s what he focused on.”

Max:  “It’s like there is a big circle of red and one little bit of blue, and Luke made the blue get bigger and bigger until there wasn’t room for all the red.”

Yes, it’s fiction, but what a powerful example of Satyagraha — Luke was faced with this choice (over an over) to hide or to engage, and a clear difference of how to engage: through anger or through love.

Emma had a similar reflection earlier today and asked Patty about the difference between Luke and the Emperor.  After they talked a bit,  Emma’s conclusion: “Luke was trying to make peace with his fight and the Emperor wanted to destroy through fighting.  So it matters what you want.”

Fourth Grade Satyagraha

Emma, my daughter, is having “the year of her life” in school — huge leaps of passion and learning and adventure.  And facing powerful challenges.  The most pressing being a relentless conflict with another girl, let’s call her Josie.  They are both strong willed, independent, and believe themselves to be smart.  Patty & I have worked to help Emma see that being right is not that interesting unless you are also kind.   In turn, Emma has worked hard on being less abrasive, but these two just push one another’s buttons — and now it seems like nearly every day Josie is accusing Emma of something.

The latest round was that Josie was mad that Emma ignored her.  “I don’t want to fight with her so I just walk away,” says Emma… and we all agree that’s better than fighting… and that it’s not the same as making peace.  Emma was at a loss, though, of how to engage a different way, and was feeling helpless.  “She’s mad at me no matter what I do.”

So last week I shared a bit of Gandhi’s story.  Emma could definitely relate, and found the concept of Satyagraha fascinating.  Satyagraha is the name Gandhi gave to the type of nonviolent resistance he led to transform India.  Gandhi wrote:

Truth (satya) implies love, and firmness (agraha) engenders and therefore serves as a synonym for force. I thus began to call the Indian movement Satyagraha, that is to say, the Force which is born of Truth and Love or non-violence.

He contrasted satyagraha to passive resistance — or to walking way (in Emma’s case).  Satyagraha is active, it’s a force, but it’s not the kind of force most of us in the West think of when we think “power.”  Yet it turns out to be a game-changing, world-changing power because it steps out of the paradigm of escalating might and righteousness.

And it’s not just “what you do” that matters.  “How” is just as important.  For Gandhi, the means is the result — if you pursue peace through violence, you have made violence.  If you create peace through love, then you have created love.

Emma came back the next day having tried it.  “Satyagraha is SO difficult,” she said, “but I am going to keep doing it.”  While she struggled with it, she also knew, she experienced in just one day, that this is a transformational way of engaging with disagreement.  We could see in her reflection that she had, in fact, found a new kind of force.

As Gandhi said, when you let go of “violence of the heart” it generates a powerful new energy:

What I have pleaded for is renunciation of violence of the heart — and consequent active exercise of the force generated by the great renunciation.

Paper HeartsThe challenge is maintaining it — holding onto the kindness in the midst of the daily frustration.  Because while Emma can choose her response, Josie is continuing to look for opportunities to blame.  And how do you, as a 9-year-old, not take this personally?  It’s so difficult to step back and recognize that Josie’s reactivity is Josie’s.

In our EQ training we sometimes talk about the idea of “making others good.”  This means letting go of being right over others — it means accepting that “they are doing their best and I could do no better.”  The challenge is finding a genuine, solid core of caring for this “enemy” (who our egos are saying is “wrong/bad/mean”) and  letting go of the defense of righteousness.

Satyagraha is a process of resistence and a force of power, and an exercise in justice; at the core it is change that starts with love.

Control-Z in Real Life

Working with Emma (my daughter, now 9) – she’s cutting out cupcakes for her science fair poster and cuts too much off:  “I wish there were a control-z for real life.”

I so agree!  Think of all those “emotional intelligence train wrecks” we could correct with a quick “control-z” — remove foot from mouth… ah the relief!

In the meantime I guess we’ll have to settle for better Consequential Thinking – the capacity to assess and manage the emotional impact of our decisions.  Yes it’s learnable – harder than pushing a button though.