This is an incredible story – a great question to ask yourself!
Emotional Intelligence for Performance
This is an incredible story – a great question to ask yourself!
Just posted on EQ Planet, my podcast, an interview with Alan Deustchman, author of Change or Die.
Deutschman explains what it really takes to get people and businesses to change — no surprise, it takes emotional intelligence as well as strategic brilliance and some luck. The secret is to move away from the old paradigm of force, facts, and fear — and replace it with relationships that inspire hope.
There’s been so much talk about Mackey’s outburst about Wild Oats. Mackey is a guy who seems to have a lot of emotional intelligence, especially in his leadership. But something broke!
Check it out: http://www.boingboing.net/2007/07/12/whole_foods_ceo_caug.html
Press Release on my new book: PR Web – At the Heart of Leadership
Web site: At the Heart of Leadership: How to Get Results with Emotional Intelligence
— a free excerpt of the book is available for download
Here’s more of the story from Six Seconds, The Emotional Intelligence Network:
Whew – exciting hyperbole or what??? Cutting through the hype… I’m really proud about the book! There’s a ton of valuable ideas as well as a lot of science made practical. Not the “best thing since sliced bread,” but I am confident that leaders interested in actually USING emotional intelligence will find this to be a useful tool.
Seattle Post Intelligencer, 6/5/07
Couple quotes I liked:
You can’t change what you are unaware of in yourself. Being able to observe yourself in the heat of the moment is the first step to making a different choice versus your typical programmed emotional reaction.
This comment is key:
There is valuable information in emotions — if you can tune into that internal channel. Feelings can clue us in about the importance and meaning of an event, situation or interaction.
Would be nice to see more depth in what appears in popular media. “Emotions matter” is a good start though!
Crossing the Cultural Divide with Emotional Intelligence
Joshua Freedman
Published March 2007
A few excerpts…
Is there a way to cut across cultural difference and understand one another at a human level? If we access the intelligence of emotions, are we just using another cultural filter, or does universality exist? Are some aspects of emotional intelligence (EQ) more or less influenced by culture? And how do we use this concept to improve performance?
One of the areas with the greatest difference is optimism. Because optimism is linked closely with performance, this finding has important implications for performance management. When people from the Americas and Asia work together, they often assess risk differently. Those from the Americas are more likely to see possible solutions and have an expectation they can affect the outcome. Coupled with research indicating optimism scores predict performance scores, this finding suggests managers from the Americas might under-evaluate the performance of their Asian team members. Conversely, it suggests Asians who want to excel in a multinational company will benefit by developing this learnable skill.
The cross-cultural aspect of emotional intelligence is of particular importance in a global economy. To the extent that emotions are a universal language and that people in all cultures and places share a similar view of traits such as integrity and authenticity, the ability to “read and write the language of emotions” is an invaluable asset.
Despite their super-human capacity for making computers communicate, many “geeks” (AKA “IT Professionals”) are challenged by the traditional human-to-human interface. Yet as key players in any business unit, today’s IT experts have to get beyond their “left-brain” genius. While some think techies lack an understanding of emotions, new research by Six Seconds Consulting Group proves otherwise.
Check out the White Paper: Increasing Emotional Intelligence
by Joe Citarrella
It is better for an investor to know why he or she feels some way about a stock than simply to know that he or she feels this way and that this is patently “bad”. In some cases, the emotion may be maladaptive, but in others it may be telling you something important about a company in which you’ve invested. Yet, the only way to know is not to ignore the emotions.
Great point! Emotions are data (and energy). The worst way to understand data is to ignore it.
I recently interviewed Dan Goleman about Social Intelligence, leadership, and emotional intelligence. Check out the full Neural Leadership article here.
“Mirror neurons are a kind of ‘neural wi-fi’ that monitors what is happening in the other people. This system tracks their emotions, what movements they’re making, what they intend and it activates, in our brains, precisely the same brain areas as are active in the other person,” Goleman explains. “This puts us on the same wavelength and it does it automatically, instantaneously and unconsciously.”
I’m in Italy, outside Bologna in a town called Sasso Marconi. Apparently it used to be called Sasso, but after Marconi invented the radio here they changed the name to honor him.
Marconi didn’t do well in school and his father saw him as a failure. He worked for years to figure out how to send sound through radio waves — before people even really knew what radio waves are! He ended up discovering how an antenna works by accident!
So was Marconi crazy and obsessed — or brilliant and determined?
I’m enjoying working with another wonderful international group attending the emotional intelligence training certification. Mostly people from Italy, and 5 from beyond. Today we’re working on the “Give Yourself” part of our EQ model and considering how to align our daily choices with a larger sense of purpose.
Did Marconi have a Noble Goal, or was he working on the radio for some other reason? Was he Giving himself, or indulging himself? No idea! But intriguing. What does it take to change the world?