When I was at university in Toronto, I found out that riding a bike in a city with streetcars presents a very special challenge. I’m riding along and, for the first time, come to a street with tracks; they’re embedded in the road, just a little metal channel… the perfect size to cause big problems […]
A Vital Organization is one where people are meaningfully engaged in doing the work that matters. How do we get there? Three key principles leaders can follow to increase vitality; Measure it, fuel it, direct it.
After 100 years of research, there’s little agreement on the definition of intelligence or how to measure IQ. Yet Adam Grant insists cognitive skill trumps all, and “Emotional Intelligence Is Overrated.” His critique is wrong, but important.
Working with an amazing org on bringing emotional intelligence more fully into their culture in order to create a better customer experience. They offer a mission-critical, expensive, serious service and they have long-term customers: Relationship is lifeblood for this business. They want customers to have a fabulous experience, even when there are issues. We know that […]
The post Celebrating Employees to Create the Customer Experience appeared first on Six Seconds.
What if learning were joyful, playful – a place where imagination is rampant? What are you doing to re-imagine learning? Join the LEGO-Ashoka Play2Learn challenge!
The post Re-Imagine Learning: Joyful. Innovative. Possible? appeared first on Six Seconds.